CRM We have entered an age, which some experts have dubbed the "customer economy". The Internet has empowered consumers with a medium that magnifies feedback - both positive and negative. Now more than ever, it is critical for companies to service customers well as customers have a stronger capability to influence sales. Most authorities agree that Customer Relationship Management will experience astounding growth as many executives recognize the need for solid and effective CRM strategies to achieve business success. By adopting proven standard methodologies and years of experience in call-center operations, e-Marketing, and project management, we are able to save clients' time and money when adopting world-class CRM solutions and methodologies. Our foreign and local business professionals represent over ten years of customer relationship experience and are trained in the implementation of Oracle 11i CRM. CRM Audit /a/b/s/ introduces CRM Audit. We have developed a comprehensive audit program to assess the readiness of any organization for CRM and how it should best be implemented. The /a/b/s/ CRM Audit will measure every aspect of your current relationship with customers, explain where you should be in your CRM strategy and provide recommendations to achieve your goals for customer-centricity.